Frequently Asked Questions

You have questions, we have answers.

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  1. Pricing
    We strive provide the best possible coverage and the lowest possible price. We do this by partnering with companies you already trust.

    Our prices are lower because you're not paying for expensive TV commercials, radio programming, mailers and spokespeople. We pass the savings on to you!

  2. Subscriptions
    Instead of fixed-term contracts, we offer inexpensive monthly subscriptions--you can end your subscription at any time you choose.

    Most companies use payment plans. Payment plans have you pay for years of coverage in advance over 12 to 24 monthly installments. These plans are expensive largely due to the costly financing they require.

  3. Flexibility
    We offer multiple plans at different deductible levels.

    We recommend the very best plan for you, but you are feel to choose the plan and deductible you want.

Our Administrators typically issue approvals within 24 hours, or the day after contact from a repair facility.

Delays in getting your vehicle repaired is typically due to the repair facility’s schedule or parts availability.

Depending on your Administrator, you can typically take your vehicle to any licensed repair facility that you choose. Some Administrators may require you to take your vehicle to a specific repair facility, so check your vehicle service contract for details.

You can find a copy of your vehicle service contract in the "My Garage" area of our website, or in the email you receive when your purchase a subscription.

Our Administrators use the same Parts and Labor systems that are nationally recognized and used by repair facilities across the country.

In most cases, you can transfer your coverage subscription to the new owner, and they will not need to worry about a new validation period or a gap in coverage.

The transferability of your subscription coverage may increase the value of your vehicle at the time of sale.

Our Adminstrator partners strive to keep your pricing low.

If market conditions dictate a pricing increase, it will not increase without notifying you at least 60 days in advance.

Yes! You can cancel your coverage subscription at any time through the "My Garage" area of the our website.

We will not give you a run-around or make you jump through hoops to cancel your coverage.

You need to contact your vehicle service contract Adminstrator directly for instructions on how to file a claim.

Your Administrator's phone number is listed on your vehicle service contract.

In many cases, you or your repair facility can file a claim online directly with your Administrator.

For detailed instructions, refer to your vehicle service contract. You can find a copy of your vehicle service contract in the "My Garage" area of our website, or in the email you receive when your purchase a subscription.

Yes, our Administrator partners provide roadside assistance through major motorist assistance networks nationwide.

Check your vehicle service contract for the toll-free number to call if you have a breakdown.

You can find a copy of your vehicle service contract in the "My Garage" area of our website, or in the email you receive when your purchase a subscription.

Our Adminstrator partners typically pay approved claims directly to the repair facility.

If you have chosen to have other services provided by the repair facility, you will be responsible for those when you pick up your vehicle.

Please remember that you are responsible for paying the deductible amount you chose when you purchased your coverage.

The coverage offered through our website works like a warranty but is a known as a vehicle service contract.

Warranty is a term used for coverage provided by the vehicle’s manufacturer.

Warranty coverage typically starts to expire the first few years after a new car is sold. Products offered through our website are designed to protect for the long term and are backed by A rated insurers.

The sooner the better.

Coverage pricing is based on factors like the age, mileage, and type of vehicle at the time of a subscription is purchased.

Pricing increases as your vehicle gets older and your mileage increases.

The sooner you lock in your pricing the lower it will be.